FAQ - The Flashery

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Basic Refund Policy

  • We believe in our products so much that we offer an ironclad 30-day happiness guarantee. If you are unhappy with your purchase within 30 days of purchase, send us the product back and we'll offer you a full refund.
    What do I do if I received the wrong product or product is defective?
    • If this happens, we are truly sorry. Please email us at support@theflashery.com with your order number and what product you received.
    • We will take care of you and make sure that you are completely satisfied with the solution. 


    How do I track my package?
    • You can check on the status of your order at any time through the tracking number you receive when your order is shipped.
    How long does it take for an order to arrive?
    • This depends on the product ordered. Typically you will receive your orders between 2-5 business days if you are in the United States or Europe.
    • For other countries, delivery can take between 10-15 business days.
    Will I be charged customs and taxes?
    If your order is being shipped to the United States, there are no additional fees.
    If your order is being shipped outside of the United States, there may be additional fees based on your countries regulations.

    The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.
    Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office.


      • No problem! Just email us at support@theflashery.com and we'll get back to you right away.