FAQ - The Flashery

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FAQ

Basic Refund Policy

  • We believe in our products so much that we offer an ironclad 30-day happiness guarantee. If you are unhappy with your purchase within 30 days of purchase, send us the product back and we'll offer you a full refund.
    What do I do if I received the wrong product or product is defective?
    • If this happens, we are truly sorry. Please email us at support@theflashery.com with your order number and what product you received.
    • We will take care of you and make sure that you are completely satisfied with the solution. 

    SHIPPING

    How much is shipping?
    • We offer FREE worldwide shipping without exceptions.
    How do I track my package?
    • You can check on the status of your order at any time by emailing the customer support team at support@theflashery.com
    How long does it take for an order to arrive?
    • This depends on the product ordered. Typically you will receive your orders between 2-7 days to get your products if you are in the United States.
    • For other countries, delivery can take between 10-14 days.
    Will I be charged customs and taxes?

    The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office.
    Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

      STILL HAVE QUESTIONS?

      • No problem! Just email us at support@theflashery.com and we'll get back to you right away.

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